Billing, Collection and Support Policies To ensure that we are on target of following our goal, which is to provide uninterrupted service for our clients, We-Host has established a list of policies which are outlined in this section of our web site. As a We-Host customer or potential customer, please review and become familiar with the information below. Should you have any specific questions regarding these policies, please contact We-Host Customer Service Department. We reserve the right to modify terms of hosting at anytime without notice. Billing and Collection Policies Method of payment: We currently accept Personal Check, Business Check, Money Order, Credit Card (Visa, MasterCard, Discover, American Express), Wire Transfer ($15 fee for transfers to us from within the USA, $25 for transfers to us from outside the USA) and PayPal as methods for payment of your hosting services 1. End users and resellers of We-Host services must pay on their account according to one of the payment methods as listed above. If paying by credit card, a monthly recurring method may be used. If paying by mail, we must receive the payment before your account will be activated. There is a minimum $25 fee for returned checks, $25 for chargeback's on credit cards you have authorized us to use for payment on your account and a $10 fee for declined credit card transactions. 2. Re-sellers of We-Host services are responsible for collecting payments from their own customers. Resellers are in turn responsible for payment directly to We-Host for the full amount of their monthly bill. If a Resellers' customer is delinquent with payment to the Reseller, the Reseller may log into their account and disable services to their customer. This utility is provided to all Resellers at no charge. Such a situation does not relieve the Reseller from their financial obligation to us. 3. End users and resellers of We-Host services agree to pay a monthly Service Fee to We-Host for the services it provides according to the current We-Host charges as noted on our price schedule. The Service Fee is billed to you 30-days previous to your sign-up anniversary date and is due net 15-days. Collection of payments may be monthly, quarterly semi-annually or yearly, depending upon the account selection chosen at time of sign-up. We will automatically re-bill on succeeding terms based upon the interval selected by you when purchasing your account. Accounts which are delinquent are immediately subject to deactivation. All accounts  which have been deactivated will continue to be charged until the customer has properly cancelled the account and or We-Host, at our option, have deleted the web site content which is consuming system resources. We may, at our option, require a new set-up fee to be paid for accounts which have been disabled or reactivated for non-payment of usage fees. 4. If an account is cancelled previous to the ending of the selected period the setup fee is not refunded nor pro-rated. Please keep this in mind as you request a cancellation. 5. Any reconciliation requests or disputes of charges that take place, must be taken care of during the current billing cycle. A customer forfeits the right to reconciliation of charges if the request is more than 60 days past the invoice date in question. For additional detail on hosting policies, please select Hosting Agreement from the policy menu. Customer Support Policies The We-Host Support Team is responsible for supporting our direct users. Resellers are responsible for supporting their clients by isolating specific problems that may be encountered while using our services.  The We-Host Support Team does not support 3rd party applications which have been installed on our hosting servers such as CGI script requests (this includes debugging). All customer installed scripts must be configured by the customer, however, We-Host will provide information regarding a servers' specific configuration which is needed for such scripts to operate.  Excessive trouble shooting and error correction of scripts which is the fault of the customer may be subject to charges. In such instances, we will notify parties involved regarding our charges. Scripts which create error states on hosting servers may be disabled. The We-Host Support Team may, at its' option, offer recommendations and direct customers to resources which will allow them to create what is necessary for their express purposes. We-Host will not offer technical support for third party vendor products that are outside of the existing We-Host server extensions. Users, who have a problem which is not specific to installing or running the program on a web hosting account, should refer your questions to the vendor of the program. Rev. 21 February, 2003    Policy Index Billing, Collection, Support Details about We-Host's billing, collection and support procedures. More >> Hosting Policy Provides Information on hosting web sites with us. More >> Registration Agreement Details for domain registrations. More >> Domain Dispute Policy Information on disputes about domain ownership. More >> Privacy Policy How we collect and use information we obtain from you. More >> [ top ]