Contact Us For fastest response to sales, technical support or billing assistance, please email us using the corresponding address noted below:   Sales  |  Billing  | Technical Support | Network | Abuse | Contact Form How To Contact us: Please follow the below guidelines for resolving questions about your account. By properly directing your correspondence to the proper department you will receive the fastest response.  Email addresses on this page are displayed in a manner that will deter automatic address harvesting programs. This step is taken to reduce unsolicited email sent to us. We regret any inconvenience by us using this method, however, you may easily obtain our email address in the following way:  Simply look up your type of question and then email to the proper department. Department names should be added to the front of the our domain name. Example:   Department "spamcatch" would be "spamcatch@we-host.com" Topic Department Sales should  be contacted for: Purchase of new web hosting accounts Purchase of additional web services Purchase of domains Purchase of eCommerce Purchase of SSL Certificates, etc. Purchase of additional web space or Account Upgrade Questions about a new or existing account? Chat us LIVE 24 hours a day, 7 days a week by clicking on the Chat link on the navigation bar. Sales Topic Department Technical Support Before contacting technical support, please visit our support web site at http://support.we-host.com. We have made extensive efforts to create this web site which contains information for managing your accounts' technical services. Most problems can be resolve by simply reading our technical support site and logging into your control panel to make required changes. Email sent directly to technical support will be automatically categorized as Low Priority. To create a higher priority response trouble ticket, please submit a technical support request by visiting http://support.we-host.com/help where you will be able to submit a trouble ticket and categorize it according to the problem you are having. Problems with account displaying on the Internet Problems with email Problems with Control Panel Other "technical" type problems or questions Questions about a new or existing account? Chat us LIVE 24 hours a day, 7 days a week by clicking on the Chat link on the navigation bar. Support Topic Department Billing questions will only be addressed by billing. All issues regarding account status, information updates, etc. should be corresponded by email our using our Customer Information System noted below. Note that billing questions submitted to technical support or our technical support system (as noted below) can not be answered. For account balances, copies of invoices, services which you are currently subscribed to and to update personal or credit card information, please use our secure on-line Customer Information System (CIS) by clicking below. This system is available 24 hours per day.   For security reasons, please do not email your updated credit card information. Credit card information should be updated using only our secure server as noted with the above login. Optional on-line utilities or to cancel an account: http://my.we-host.com Our Billing Department will process the below types of inquires: Account Balance Information Account Refunds Other billing related questions. General Correspondence (no payments, see below) We-Host Web Hosting PO Box 356 Muncie, Indiana 47308-0356  USA Payments: We-Host Web Hosting ATTN: Accounts Receivable PO Box 1064 Muncie, Indiana 47308-1064  USA Billing Topic Department Network & Domain Modifications On-Line Account Utilities http://my.we-host.com Questions regarding modification of domain names, renewals, etc. For renewal details please either check our CIS system or email this address. Network Topic Department Service Abuse Issues, Network Security, etc. Spam violations, violation of network services, etc. Abuse If you prefer not to use chat or email, you may use our on-line contact us form below Type of request .. Billing Questions - For Fastest Service, Please Log into the Billing System Domain Question Sales Questions Technical Support Questions - See also http://support.we-host.com Your First Name   Your Last Name   Email Address   Phone Number   Your Domain Name   Required for Existing Accounts Comments           [ top ]